FAQs
1. My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Also check if the discount period has ended.
2. Where is Munaiya boutique based?
We are based inUnited Kingdom and ship all around the world.
3. Where are your products shipped from?
We source our products from a supplier in London. Our hijabs are beautifully made in Dubai. The shipping cost is automatically calculated at checkout.
4. Can you ship internationally or process international credit cards?
Yess, absolutely. We currently ship to a selected number of countries worldwide, select it on checkout. international shipping and accept credit cards from outside of the United Kingdom (UK).
5. How can I pay for my order?
Munaiya boutique currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Apple Pay and Google Pay.
6. How long will it take me to get my order?
Hijabs and accessories- this will be available at the checkout as well as tracking codes
7. How can I check the status of my order?
We know you can not wait to receive your order, which is why we will be sure to notify you when your order ships via email. This will be as soon as you complete the checkout and after we have shipped your order.
8. Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be processed by contacting us directly on our contact us page.
9. Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our contact us page and make a new purchase for the item or items you want through our site.
10. How do I return my order?
Returns are accepted for all items within 30 days of purchase and unused. Please visit our contact us page to start your returns page.
For fragrances if they are unused and still in the original packaging we will accept it for up to 14 days from delivery.
11. What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than perfect condition! Please let us make it right! Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team on our contact us page.
12. Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package. If it has been more than 5 working days do contact us. For fragrances we will contact you to let you know of the progress.
13. I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Our email support is available 24/7 as we get back to you as soon as possible.
- munaiyaboutique@gmail.com
- info@muniayaboutique.com
Visit and follow our Facebook and Instagram pages; munaiya boutique, munaiya.boutique
- How do I take care of our luxury hijabs?
- Cotton/ Jersey: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Hang up to dry immediately from the washing machine to reduce wrinkles. Can be ironed but on medium heat.
- Polyester/ Chiffon: Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary at low low heat setting.
Any more questions and enquires, please do not hesitate to contact us via email, phone, or on one of our social media sites; Facebook page “munaiya boutique” and on Instagram “munaiya.boutique”.